Lesson 3 – Understanding Booking Conditions
🎯 Lesson goal
You will practise asking about important booking rules. You will learn how to understand and explain booking conditions clearly.
💬 Travel dialogue
🧳 Hello, I want to book a hotel room, but I have some questions about the booking conditions.
🧑✈️ Sure, I’m happy to help. What would you like to know?
🧳 Can I cancel my booking if my plans change?
🧑✈️ You can cancel up to 3 days before arrival without a fee. After that, there is a cancellation charge.
🧳 What if I need to change my booking dates?
🧑✈️ You can change the dates once by calling us at least five days before your arrival.
🧳 Are there any extra fees I should know about?
🧑✈️ Yes, there is a city tax of five dollars per night, and a cleaning fee for stays shorter than three nights.
🧳 Is breakfast included in the price?
🧑✈️ Breakfast is not included, but you can add it for ten dollars per day.
🧳 Can I get a refund if the hotel closes unexpectedly?
🧑✈️ Yes, in that rare case, we offer a full refund or credit for a future stay.
🧳 Thank you for explaining everything clearly.
🧑✈️ You’re welcome! Let me know if you want to make the booking now.
🧠 Explanation
This lesson is about understanding booking conditions for hotels. You practise explaining your needs clearly and asking important questions. These skills help you avoid problems with your travel plans.
🧳 Survival English
🧳 Can I cancel my booking? (Ask about cancellation policy.)
🧳 Is breakfast included? (Check what is included in the price.)
🧳 Are there any extra fees? (Ask about additional costs.)
💡 Common English mistake
❌ Can I cancel my booking if my plans will change?
✅ Can I cancel my booking if my plans change?
🔊 Pronunciation
Remember to stress the first syllable in ‘booking’: BOOK-ing. This helps you sound clear when talking about reservations.
🌍 Travel tip
Always read or ask about cancellation and refund policies before you confirm a booking. It helps you avoid unexpected costs.
🎧 Listen and repeat
🎧 Hello, I want to book a hotel room, but I have some questions about the booking conditions.
🎧 Can I cancel my booking if my plans change?
🎧 What if I need to change my booking dates?
🎧 Are there any extra fees I should know about?
🎧 Is breakfast included in the price?
🎧 Can I get a refund if the hotel closes unexpectedly?
🎧 Thank you for explaining everything clearly.
🧩 Mini Practice
Repeat these sentences aloud.
Ask: Can I cancel my booking if my plans change?
Ask: What is your cancellation policy?
Ask: Are there any extra fees I should know about?
Ask: Can I change my booking dates later?
Ask: Is breakfast included in the price?
Ask: Can I get a full refund if the hotel closes?
Say: I want to understand the booking conditions before I pay.
Say: Please explain the cancellation fees clearly.
Say: I prefer a booking with free cancellation.
Ask: Is there a cleaning fee for a short stay?
🧳 Glossary
| English | Meaning |
|---|---|
| Booking conditions | The rules and policies about reservations and cancellations. |
| Cancel | To stop a booking or planned service so it will not happen. |
| Cancellation charge | A fee paid if you cancel your booking late. |
| Refund | Money returned to you if you cancel or the service is not provided. |
| Extra fees | Additional costs not included in the basic price. |
| Change dates | To move your booking to different days. |
| City tax | A small fee charged by the city for each night stayed. |
| Cleaning fee | A payment for cleaning the room, sometimes added for short stays. |
✅ Quick check
Can you understand the dialogue and repeat the important sentences?