Lesson 17 – When the Room Is Not as Expected
🎯 Lesson goal
You will practise how to explain problems with your hotel room. You will learn to ask questions and politely negotiate a solution.
💬 Travel dialogue
🧳 Hello, I just checked into my room, but it is not what I expected.
🏨 I’m sorry to hear that. Can you tell me what the problem is with your room?
🧳 The room is smaller than the one I booked, and the bed is very uncomfortable.
🏨 I see. Did you book a standard room or a deluxe room?
🧳 I booked a deluxe room with a queen-size bed and a city view.
🏨 Let me check our system. It looks like there was a mistake with your booking.
🧳 I understand, but I really need the deluxe room so I can work comfortably.
🏨 We can offer you another deluxe room that is available now.
🧳 Can I see the new room before moving my luggage?
🏨 Of course, I will show you the room right away.
🧳 Thank you. Also, will there be any extra charge for the change?
🏨 No, there will be no additional cost because the error was on our side.
🧳 That is great. I appreciate your help to fix this quickly.
🧠 Explanation
This lesson shows a traveler explaining a problem with a hotel room. You practise explaining your situation, asking questions, and negotiating politely. This helps you handle real situations if your room is not as expected.
🧳 Survival English
🧳 The room is different from what I booked. (Explain the problem.)
🧳 Can I see another room? (Ask for an alternative.)
🧳 Is there an extra charge for changing rooms? (Ask about costs.)
💡 Common English mistake
❌ The room is different what I booked.
✅ The room is different from what I booked.
🔊 Pronunciation
The word ‘comfortable’ can be tricky. Say it as ‘COM-fort-uh-bul’ with the stress on the first syllable.
🌍 Travel tip
Always check your room as soon as you enter. Report any problems politely and quickly to get a better solution.
🎧 Listen and repeat
🎧 Hello, I just checked into my room, but it is not what I expected.
🎧 The room is smaller than the one I booked, and the bed is very uncomfortable.
🎧 I booked a deluxe room with a queen-size bed and a city view.
🎧 I understand, but I really need the deluxe room so I can work comfortably.
🎧 Can I see the new room before moving my luggage?
🎧 Thank you. Also, will there be any extra charge for the change?
🎧 That is great. I appreciate your help to fix this quickly.
🧩 Mini Practice
Repeat these sentences aloud.
Say: The room is not what I expected.
Ask: Can you please check if another room is available?
Say: My room is smaller than the one I booked.
Ask: Is there a problem with my booking?
Say: I would like to see the other room before moving my things.
Ask: Will there be any extra charge for changing rooms?
Say: This room is too noisy for me to work.
Ask: Can you help me fix this issue quickly?
Say: I booked a deluxe room with a city view.
Ask: Is breakfast included with the new room?
🧳 Glossary
| English | Meaning |
|---|---|
| deluxe room | A better or bigger room than a standard room with extra facilities. |
| booking | A reservation made in advance for a hotel room. |
| complaint | A statement about a problem or something wrong. |
| comfortable | Feeling relaxed and without pain or problems, often about furniture or space. |
| view | What you can see from a window or balcony. |
| extra charge | An additional cost added to the original price. |
| receptionist | The hotel worker who helps guests at the front desk. |
| luggage | Bags and suitcases that travelers carry. |
✅ Quick check
Can you understand the dialogue and repeat the important sentences?