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📝 Lesson Practice

⬜ Fill in the Blanks
⬜ Matching
⬜ Multiple Choice
⬜ Reflection
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🗣️ English Goal

Ask for clarification and confirm details about delivery instructions in workplace communication.

💼 Workplace Goal

Understand and practise clear communication to clarify and confirm delivery instructions with colleagues and drivers.

💭 Warm-Up Question

Have you ever needed to ask for more details about a delivery at work?

📖 Short Reading

Last week, the logistics team received a shipment to deliver to a new client. However, the delivery instructions were not clear. The address had two similar street names in the same area. The driver was not sure which street to use. Because of this, the driver called the warehouse for clarification. The warehouse team checked the order details and spoke to the client. They found that the correct street name had a small spelling mistake in the original instructions. After confirming the right street name, the warehouse team updated the driver. The delivery went smoothly after this. This situation showed how important it is to clarify delivery instructions before drivers leave. Clear instructions help avoid delays and extra costs. In the future, the logistics team plans to double-check addresses to prevent mistakes. Good communication between drivers, warehouse staff, and clients is essential for successful deliveries.

🔎 Check Your Understanding


1.
Why did the driver call the warehouse before the delivery?


2.
What caused the delivery instructions to be unclear?


3.
What was the solution to the unclear instructions problem?


4.
What is the planned future action to avoid similar problems?

📚 Key Vocabulary

Word or phrase Simple meaning Example
delivery instructions Details about where and how to deliver goods The driver asked for clear delivery instructions before leaving.
clarify To make something clear or easier to understand We need to clarify the address before the delivery.
confirmation A statement or message that something is correct or will happen The warehouse sent a confirmation of the delivery time.
shipment A group of goods sent from one place to another The shipment arrived late because of unclear instructions.
address The place where something is located or sent The driver asked if the delivery address was correct.
driver A person who drives a vehicle to deliver goods The driver needed more details about the delivery location.
warehouse A building where goods are stored before delivery The warehouse team checked the instructions and called the driver.
delay When something happens later than planned There was a delivery delay because the instructions were unclear.
double-check To check something again to make sure it is correct The team decided to double-check all addresses before sending shipments.
correct Right or true in details or facts Please confirm the correct delivery address before the shipment leaves.

💬 Useful Language

asking for a status update:
Can you please update me on the delivery status?

clarifying information:
Could you clarify the exact delivery address?

confirming details:
Just to confirm, the delivery time is 3 PM, correct?

explaining a problem:
There is a problem with the address; it seems incomplete.

suggesting a solution:
I suggest we call the client to confirm the instructions.

reporting a change:
The delivery instructions have been updated after talking to the client.

💬 Dialogue

🙂 Alex: Hi Sam, do you have the delivery instructions for order 5289?

😀 Sam: Yes, I do. But there is a problem with the address details.

🙂 Alex: What kind of problem? Is the address wrong?

😀 Sam: The street name is unclear. There are two similar streets nearby.

🙂 Alex: We should clarify this before the driver leaves. Do you have the client’s phone number?

😀 Sam: Yes, I will call the client now to confirm the correct street.

🙂 Alex: Great. Please update me after your call so we can inform the driver.

😀 Sam: Will do. The client confirmed the right address, and I sent the new instructions to the driver.

✏️ Exercise 1 – Fill in the Blanks

1.
The driver called to ____ the delivery address because it was unclear. (finish / move / clarify)

2.
Please ____ the client’s contact before the shipment leaves. (confirm / update / contact)

3.
We had a ____ because the delivery time was wrong. (driver / delay / address)

4.
The warehouse team sent ____ instructions after checking with the client. (typical / large / correct)

5.
Can you please ____ the details with the driver after you speak to the client? (update / change / arrive)

6.
It is important to ____ all addresses twice to avoid mistakes. (check-in / double-check / clear)

🔗 Exercise 2 – Matching


1.
Clarify

 


2.
Delay

 


3.
Confirm

 


4.
Suggest a solution

 


5.
Delivery instructions

 


Options:

  • a.
    Say that information is correct or true
  • b.
    Say a good idea to fix a problem
  • c.
    Details about where and how to send goods
  • d.
    Make something clear or easier to understand
  • e.
    When something happens later than planned

✅ Exercise 3 – Multiple Choice


1.
What should you do if the delivery instructions are unclear?


2.
How do you confirm details professionally?


3.
If a driver reports a problem with the address, you should:


4.
What is a good way to prevent delivery mistakes?


5.
When updating a colleague, you should:

🧩 Mini Practice

Practice answering aloud.


Say: Could you clarify the exact delivery address for order 4231?


Say: Just to confirm, the delivery time is 2 PM tomorrow, right?


Say: There is a problem with the address; it seems incomplete.


Say: I suggest we call the client to confirm the delivery instructions.


Ask: What do you do if the delivery instructions are not clear to you?


Say: I ask my manager or the client to clarify the instructions before the delivery.


Ask: How do you confirm delivery details with the driver?


Say: I send a message or call the driver to confirm the address and delivery time.

💼 Workplace Action

Practice writing clear delivery instructions for a sample shipment, then review and clarify them with a colleague or by yourself.

📝 Reflection


Think about a time when delivery instructions were unclear. How did you or your team clarify the situation? What was the result?

🧭 Lesson Summary

This lesson helps you practise asking for clarification and confirming delivery instructions clearly. You learned to explain problems with delivery details and suggest solutions. Now you can communicate better to avoid mistakes and delays in logistics.

🔎 Answer Key

Check Your Understanding

  1. To confirm the delivery instructions.
  2. The address had a spelling mistake.
  3. The warehouse team confirmed the correct address with the client.
  4. Double-check all addresses before delivery.

Exercise 1 – Fill in the Blanks

  1. clarify
  2. confirm
  3. delay
  4. correct
  5. update
  6. double-check

Exercise 2 – Matching

  1. Clarify – Make something clear or easier to understand
  2. Delay – When something happens later than planned
  3. Confirm – Say that information is correct or true
  4. Suggest a solution – Say a good idea to fix a problem
  5. Delivery instructions – Details about where and how to send goods

Exercise 3 – Multiple Choice

  1. Call the client to clarify.
  2. Just to confirm, the delivery time is 10 AM, right?
  3. Explain the problem and check details again.
  4. Double-check all delivery addresses before shipments.
  5. Report changes clearly and soon after receiving new information.
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