🔊 Audio Learning
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📝 Lesson Practice

⬜ Fill in the Blanks
⬜ Matching
⬜ Multiple Choice
⬜ Reflection
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🗣️ English Goal

explain a problem with incorrect goods and suggest solutions

💼 Workplace Goal

understand how to report and handle situations with incorrect or damaged goods in logistics

💭 Warm-Up Question

Have you ever received goods that were not what you ordered? What did you do?

📖 Short Reading

Last week, the warehouse team received a shipment from a supplier. The delivery included 100 boxes of electronic parts. When they checked the goods, they found that 20 boxes had the wrong items inside. The supplier sent a shipment for a different order by mistake. Because of this, the warehouse cannot send the correct parts to the customer on time. The logistics manager called the supplier to report the problem. They agreed that the supplier would pick up the incorrect boxes and send the right goods within two days. Meanwhile, the warehouse started to check the stock to see if any correct parts were available. They also informed the customer about the delayed delivery. The team planned to update the customer again after they received the correct goods. This clear communication helped avoid further delays and kept the customer informed.

🔎 Check Your Understanding


1.
What was the main problem with the shipment?


2.
What did the warehouse do after finding the problem?


3.
What solution did the supplier offer?


4.
Why did the warehouse inform the customer?

📚 Key Vocabulary

Word or phrase Simple meaning Example
shipment a group of goods sent from one place to another The shipment arrived late because of bad weather.
supplier a person or company that provides goods We contacted the supplier about the wrong items in the shipment.
incorrect goods items that are not the ones ordered or expected The warehouse found incorrect goods in the delivery from the supplier.
warehouse a building where goods are stored The warehouse team checked the boxes carefully before delivery.
report a problem to tell someone about a problem Please report a problem if the goods are damaged or wrong.
stock all the goods available in a warehouse or store We need to check the stock to see if we have the correct parts.
delivery delay when goods arrive later than planned The delivery delay affected the customer's production schedule.
customer someone who buys goods or services The customer asked for an update about their order.
follow up to check or contact someone again about a situation The manager will follow up with the supplier tomorrow.
clarify information to make information clear and easy to understand Can you clarify information about the delivery date?

💬 Useful Language

explaining a problem:
We have received incorrect goods in the shipment.

asking for clarification:
Can you please clarify which items were wrong?

reporting a change:
The delivery date will be delayed because of this issue.

suggesting a solution:
We suggest returning the wrong goods and sending the correct ones.

confirming details:
Can you confirm when the correct shipment will arrive?

following up professionally:
I will follow up with you after we check the stock.

💬 Dialogue

🙂 Alex: Sam, we received the shipment this morning, but there is a problem.

😀 Sam: What happened, Alex?

🙂 Alex: Twenty boxes contain incorrect goods. They are not the parts we ordered.

😀 Sam: Can you clarify which items are wrong?

🙂 Alex: Yes, they sent parts for another customer’s order.

😀 Sam: This will delay our delivery to the client. Have you reported this to the supplier?

🙂 Alex: I called them already. They will pick up the wrong goods and send the correct ones within two days.

😀 Sam: Good. Please confirm when the correct shipment will arrive, and inform the customer about the delay.

🙂 Alex: I will follow up with the supplier tomorrow and update the customer.

✏️ Exercise 1 – Fill in the Blanks

1.
We need to ____ the incorrect goods to the supplier. (report / deliver / order)

2.
Can you please ____ which items were wrong in the shipment? (explain / clarify / prepare)

3.
The delivery date will be ____ because of the wrong items. (updated / confirmed / delayed)

4.
The warehouse will ____ the wrong goods back to the supplier. (return / send / receive)

5.
We will ____ the customer to keep them informed. (collect / update / load)

6.
I will ____ with the supplier tomorrow about the new shipment. (confirm / reject / follow up)

🔗 Exercise 2 – Matching


1.
Shipment

 


2.
Incorrect goods

 


3.
Report a problem

 


4.
Suggesting a solution

 


5.
Following up

 


Options:

  • a.
    Checking or contacting about a situation again
  • b.
    A group of goods sent from one place to another
  • c.
    Items that are not the ones ordered or expected
  • d.
    To tell someone about an issue
  • e.
    Offering a practical way to fix a problem

✅ Exercise 3 – Multiple Choice


1.
What should you do if you receive incorrect goods?


2.
Which phrase is useful to explain a problem in logistics?


3.
Why is it important to inform the customer about incorrect goods?


4.
How can you ask for more information about the wrong shipment?


5.
What is a practical next step after reporting incorrect goods?

🧩 Mini Practice

Practice answering aloud.


Say: We received incorrect goods in the last shipment.


Say: Can you please clarify what items were wrong?


Say: The delivery will be delayed because of this problem.


Say: I will follow up with the supplier tomorrow.


Ask: What should you say when you find incorrect goods in a shipment?


Say: I would say that we received incorrect goods and ask for help to fix the problem.


Ask: How can you inform a customer about a delay caused by wrong goods?


Say: I would tell the customer clearly about the delay and explain that we are working to send the correct goods as soon as possible.

💼 Workplace Action

Write a short email to report an incorrect shipment using the vocabulary and phrases from this lesson. Include details about the problem and suggest a solution.

📝 Reflection


How can clear communication about incorrect goods help maintain good relations with customers and suppliers?

🧭 Lesson Summary

You learned how to explain problems with incorrect goods. You can now report and suggest solutions clearly. Keep practicing to communicate well and solve logistics problems smoothly.

🔎 Answer Key

Check Your Understanding

  1. Twenty boxes had incorrect goods.
  2. They reported the problem to the supplier.
  3. To send a new shipment in two days and collect the wrong goods.
  4. To explain the delay and keep them informed.

Exercise 1 – Fill in the Blanks

  1. report
  2. clarify
  3. delayed
  4. return
  5. update
  6. follow up

Exercise 2 – Matching

  1. Shipment – A group of goods sent from one place to another
  2. Incorrect goods – Items that are not the ones ordered or expected
  3. Report a problem – To tell someone about an issue
  4. Suggesting a solution – Offering a practical way to fix a problem
  5. Following up – Checking or contacting about a situation again

Exercise 3 – Multiple Choice

  1. Report the problem to the supplier and wait for instructions.
  2. We have received incorrect goods in the shipment.
  3. To keep the customer informed about possible delays.
  4. Can you please clarify which items were wrong?
  5. Follow up with the supplier to confirm the new delivery date.
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